Netviewer Support

This hotline is a hot number. When a customer calls, your support people can literally take a glance at the problem and quickly resolve it – without extensive descriptions or misunderstandings. This saves time, increases customer loyalty, and frees up resources.

The support session itself works very easily: Installation of the program is not required; instead, the user starts it directly from the Internet. Firewalls are not an obstacle and Netviewer's intuitive operation ensures that even technically challenged customers will have no problem with Netviewer Support.

If desired, you can automatically retrieve your customer's most important system parameters or record the sessions in a non-revisable format. The three-tier security concept ensures confidentiality of sensitive information.

Close to the customer from far away - Sometimes it only takes one rushed click or a single misplaced checkmark for support to become involved. Support issues can range from user errors or assistance filling out forms to reinstallation of a specific program.

Providing help with Remote Control - Small, hidden errors often involve an inordinate number of questions and descriptions. But with a direct view of the remote screen, the support employee quickly sees what is wrong. Then he can guide the internal or external customer to the right solution or even solve the problem himself with Remote Control. Even restarting the computer in the middle of the session is no problem because Netviewer can re-establish the session automatically.

Lower travel costs for global support - Netviewer makes your support operations more efficient overall. Global corporations that provide on-site service also benefit from lower travel costs and less time on the road. For example, an automobile manufacturer’s central IT department can quickly provide assistance for plants located far away. A mechanical engineering firm can log in to one of its machines at a customer site on the other side of the globe, modify settings, or at least make a preliminary diagnosis that will simplify on-site repairs.

• Desktop sharing
• Pointer
• Changing of viewing direction
• Remote control
• Preview monitor
• Chat
• Voice over IP
• Video (max. resolution 228x171 pixel)
• System diagnostics (configurable)
• Application selection
• File transfer (asynchronous)
• File transfer (synchronous)
• File transfer explorer 
• Session recording (file formats .nvl and .asf)
• Restart of the participant’s computer
• Billing function
• Whiteboard
• Quick restart after closing of session
• User manager
• Profile manager
• Session planer with e-mail invitation function
• Plugin for Outlook scheduling 
• Automatic language identification in invitation function
• Protocoling/Logging
• Full screen mode
• Free scaling of screen size
• Selection of transferred colour depth 
• Free positioning of user interface modules
• Shortcut support